Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes what data we collect, why we collect it, how we use it, and the choices you have about your information. It applies to our website and services where you create an account or interact with us.

Information we collect

We collect information that helps us provide and improve our services, manage accounts, and comply with legal obligations. This includes:

Account details: your name, email address, phone number, date of birth and username.
Identity and verification data: documents or information you provide to verify your identity when required.
Usage data: pages you visit, games or features you use, session times and technical details such as browser type and device identifiers.
Communications: messages you send to our support team and responses we send to you.
Marketing preferences: whether you have opted in to receive promotional messages and the channels you prefer.
Location data: approximate location inferred from your IP address for compliance and regional settings.

How we use your information

We use your personal information for the following purposes:

To create and manage your account and to verify your identity when necessary.
To provide and improve our services, including personalising content and features for you.
To operate customer support, respond to inquiries and resolve issues.
To communicate updates, service notices and promotions where you have consented or where allowed by law.
To detect, prevent and investigate fraud, abuse, security incidents and other illegal activities.
To comply with legal obligations and to respond to lawful requests from authorities.

Legal bases for processing (where GDPR applies)

When required by applicable data protection law, we rely on one or more lawful bases to process your data:

Performance of a contract: processing necessary to provide our services and manage accounts.
Legal obligation: processing required to comply with applicable laws and regulatory obligations.
Consent: for certain marketing communications and optional features where we ask for your permission.
Legitimate interests: for operating, securing and improving our services, preventing fraud and conducting analytics, provided this does not override your rights.

Cookies and similar technologies

We and our partners use cookies and similar technologies to store information on your device and collect technical and usage data. These technologies help with:

Remembering your preferences and settings.
Enabling core functionality and security of the site.
Analysing how the site is used so we can make improvements.
Delivering tailored content and, where you consent, personalised marketing.

You can manage cookie settings through your browser or device. Withdrawing cookie consent may affect the functionality and experience of the site.

Sharing and disclosure of information

We do not sell your personal data. We may share information in limited circumstances:

With service providers who perform functions on our behalf, such as technical support, security, analytics and communication services.
With regulators, law enforcement or other authorities when required by law or to respond to lawful requests.
With other companies in the event of a corporate transaction such as a merger, acquisition or sale of assets, subject to appropriate confidentiality safeguards.

When we share data, we require recipients to respect the security and confidentiality of your information and to process it only for permitted purposes.

Data retention

We retain personal information for as long as necessary to provide our services, to comply with legal obligations and to resolve disputes. Retention periods are determined by the purpose for which data was collected and relevant legal requirements. When information is no longer needed, we securely delete or anonymise it.

Data security

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, disclosure, alteration or destruction. These measures include access controls, encryption in transit, and regular security reviews. While we strive to protect your data, no system is completely secure.

Your rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including:

The right to access and obtain a copy of personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual obligations.
The right to restrict or object to certain processing activities, including direct marketing.
The right to data portability where applicable.
The right to withdraw consent at any time for processing based solely on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on certain requests. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your rights have been breached.

Automated decisions and profiling

We may use automated processes to help manage accounts, personalise your experience and detect security risks. Where automated decisions have a significant legal or other impact, you may have the right to request human review and to challenge the decision. You can contact us at [email protected] to learn more or to raise concerns.

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the legal age to use our services. If we learn that we have collected data from a minor without appropriate consent, we will take steps to delete that information promptly.

International transfers

Your information may be processed in countries outside your own. Where transfers to other countries occur, we take steps to ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other measures recognised by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will provide notice in a prominent way before the change becomes effective. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]