Responsible gambling

At WagerTales Casino, we want gambling to remain an enjoyable form of entertainment. If you ever feel that playing is becoming stressful, costly or difficult to control, we are here to help in simple, practical ways. This page explains the tools we offer, how to use them, warning signs to watch for and the steps you can take when you need support.

Responsible Gambling Features

We believe in clear, accessible tools and compassionate support. Our approach is to provide easy-to-use controls, transparent rules and friendly assistance so you can manage your play on your own terms.

Tools are available in your account to limit spending and the time spent playing.
You can pause your activity quickly with a short time-out or choose longer-term self-exclusion if you need a break.
Our team is ready to help you set controls or answer questions about how limits affect deposits, bonuses and withdrawals.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

These features are designed to be quick to set up and simple to change. Use them proactively to keep your play within a budget that feels comfortable.

Deposit limits: Set daily, weekly or monthly limits on how much you can add to your account. Limits apply to all payment methods and take effect immediately. Increasing a limit may be subject to a cooling-off period before the higher limit becomes active.

Session and reality checks: You can set reminders or maximum session lengths to help you step away. A pop-up can display the elapsed time or amount spent during play.

Time-outs (short breaks): Choose a temporary break from gambling for several hours, days or weeks. Time-outs are suitable when you want a short pause without fully closing your account.

Self-exclusion (longer breaks): If you need a longer break, you can self-exclude for a defined period. Self-exclusion prevents access to your account for the selected period and may require you to contact customer support after the minimum period has ended.

How to set a control: Open your account settings, go to the Responsible Gambling section, choose the tool you want to use, select the duration or limit and confirm your choice. If you prefer assistance, contact live chat and an agent will guide you through the process.

Warning Signs

Recognising early warning signs can help you take action before problems escalate. If any of the following apply to you, consider using our tools or seeking support.

Spending more than you intended or trying to recover losses through further gambling.
Borrowing money or failing to pay bills in order to gamble.
Playing for longer than planned or hiding your gambling activity from loved ones.
Feeling anxious, irritable or preoccupied with gambling between sessions.
Losing interest in other hobbies or neglecting responsibilities because of gambling.

How We Support You

We provide non-judgmental and practical assistance whenever you need it.

24/7 live chat for urgent assistance and help setting or changing limits quickly.
Email support for confidential conversations and for submitting documents where required when discussing account closure or self-exclusion.
Verifiable account controls to ensure that all changes are recorded and respected by our team.
Staff trained to respond calmly and guide you through technical steps or referrals to specialist support services.

Practical Steps to Stay in Control

Small changes can make a significant difference. Try one or two of these strategies to reduce risk and keep gambling enjoyable.

Set a strict budget before you begin and use deposit limits to enforce it.
Use session limits or reality checks to pause and review your activity regularly.
Remove saved payment methods from your account and consider using separate payment methods to maintain strict control over your gambling budget.
Avoid gambling when you are tired, upset or under the influence of alcohol or drugs.
Schedule regular breaks from gambling and take part in alternative activities you enjoy.

How to Self-Exclude or Close Your Account

If you need to stop gambling, we make the process straightforward and confidential.

Sign in and visit the Responsible Gambling section to select self-exclusion and choose a duration that suits your needs.
Alternatively, request self-exclusion through live chat or email, and an agent will confirm the action.
Self-exclusion will block access to your account for the selected period. To resume playing after the minimum period has ended, contact customer support and complete any required verification steps.
If you want your account to be permanently closed, submit a request to customer support, and we will guide you through the closure process and any necessary data or payout procedures.

Privacy and Verification

Your privacy is important. When verification is required, usually for larger withdrawals or security checks, we will clearly explain what information is needed and how the submitted documents will be used.

Verification may include identity and payment method confirmation. Documents are handled securely and used only for the stated purpose.
Account controls, including deposit limits and self-exclusion, remain active while verification or account reviews are in progress.

Returning to Play Safely

If you decide to return after a break, take steps to protect your wellbeing and finances.

Begin with lower stakes and maintain strict deposit and session limits.
Consider a gradual return involving short sessions, planned breaks and no attempts to recover previous losses.
Review the responsible gambling tools and keep them active until you feel confident that your gambling habits remain under control.

Links to Support Organizations

If you or someone close to you needs specialist help, professional services and local helplines can provide confidential support, advice and counselling for gambling-related problems. If you need assistance identifying appropriate services in your area, contact our support team, and we will help you find suitable confidential support options.

If You Need Immediate Help

If gambling is causing serious distress, financial harm or problems in your relationships, seek support promptly. If there is an immediate risk to your safety or the safety of another person, contact local emergency services.

We are here to assist. Contact live chat or email at any time for practical guidance, help setting account controls or assistance finding professional support.